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MMCHIC

FAQ

Where do I place my order?

You can make an order via these following 4 channels;

  • 1. www.mmchic-th.com
  • 2. LINE@ : @mmchic_active
  • 3. Facebook page : MMCHIC ACTIVE
  • 4. MMCHIC pop-up stores: you can check our agenda here
What kind of payment methods do you offer?

We offer a variety of payment methods;

  • 1. Bank Transfer
  • 2. Paypal
  • 3. Credit/Debit Card : Visa and MasterCard.
  • 4. Cash on Delivery
How long will it take to get my order?
  • - 2-3 business days ; registerd mail (Bangkok and Metropolitan Region)
  • - 1-2 business days ; express mail (Bangkok and Metropolitan Region)

* No shipping on Sat-Sun and Public holidays.

Can I amend or cancel my order after I’ve placed it?

Once the process of purchasing has been completed in the website, you cannot amend or cancel your order. However, you can contact us via Line: @mmchic_active you maybe able to amend or cancel your order and place a new one instead.

In case of the product has been packing and in process of shipping, we're really sorry that we cannot make any changes to your order. However, you can change or return the items once you've received your order.

I’ve just transferred money. Where can I submit the payment evidence?
  • 1. Log in to your account
  • 2. Click my account and select "Order Status"
  • 3. Check your order id and select "View"
  • 4. See the first status box "Wait for payment - Bank Transferring"
  • 5. click "here" that will reach you to the payment submission page.
How do I track my package after it has been shipped?
You can contact us via Line: @mmchic_active for a tracking number of your package by giving us your order id. After that, you can track your package right here
I’ve recieved my order, but I want to exchange/return the item. What should I do?
You can change item to the new one or return for a full refund. For more information on our Return & Exchange Policy, please click here
I can’t find the answers to my questions, What should I do?
Please feel free to contact us at Line: @mmchic_active to ask anything you want to know, or even our suggestions of the outfits, trends, and styles. We're more than welcome to answer all your curiosity!